How can we help?

Three Broadband is currently available in central London. The good news is that we’re working hard on expansion and are constantly adding new postcodes. You can check if you’re one of the lucky ones here

We use data provided by The Royal Mail, and sometimes it can miss properties if there’s been development in the area. Not to worry though, if you speak to one of our friendly agents on chat or call us on 0330 686 6000 we’ll be able to confirm whether you can get Three Broadband at your address. Hopefully you’ll be one of the lucky ones.

We're sorry to hear this. Our coverage is very specific to ensure that we only provide the best broadband service. We may not be able to offer you a good service due to the location of your home or business in comparison to our tower, but it could also be that you're in a converted building which isn't showing up in our coverage checker. We're more than happy to check this for you, so give us a quick call on 0330 686 6000.

Although your address is in coverage, because we’re optimising our network we're not currently adding new customers in this area. We constantly optimise our coverage area by taking postcodes out that might receive a poor service to make sure we only have happy customers with tip top performance. We're sorry for any disappointment caused. If you want us to check this for you feel free to chat with us.

Absolutely. Three Broadband doesn't need a landline and you can simply plug it in without any installation or drilling holes, so it is perfect for a rental property. We even offer a 1 month contract to keep things flexible for you- this is faff free broadband.

You may find the hub won't connect to the internet upon plugging it in and we will need permission from the previous account holder to hand the account over to you. If you have no way of contacting the previous owner you will have to place a new order. If you get in touch with one of our friendly agents on chat or call us on 0330 686 6000 we will be able to get you connected.

Of course! As long as you’re still within our coverage area you can take your hub with you. You can check if your new address is in a Three Broadband area here, or chat to one of our agents who will be able to help you out.

But of course! You can use Three Broadband without any affect on your current broadband as our wireless network provides you with broadband through the air, rather than a landline.

If you’d like to cancel your current broadband before joining Three Broadband, you’ll need to contact them directly. We hope you make the move and look forward to giving you a warm welcome soon. Thanks for choosing to join the Three Broadband family.

Fear not, Three Broadband works over a different network to mobile providers, so it isn't related to your mobile signal. The speed you get could be affected by factors such as the type of walls and windows in your building, the number of people using the network and occasionally extremely dodgy English weather.

Typically our upload speeds are 10% of the predicted download speed, however this isn't guaranteed. The speed you get could be affected by factors such as the type of walls and windows in your building, the number of people using the network and occasionally extremely dodgy English weather.

Unfortunately we’re only able to offer Three Broadband accounts on a Direct Debit so you’ll need a UK bank account. If this is not an option you can pay for the 12 month contract upfront. Give us a call on 0330 686 6000 and we'll be able to discuss this further.

Dear oh dear. We’re very sorry that you’re experiencing difficulty in signing up to Three Broadband, please call us on  0330 686 6000 and we’ll be able to help process your order.

We know good old English weather can be pretty hit and miss, which is why our network has been built to a very high spec and to withstand bad weather. While heavy rain, fog or snow can affect the performance of some wireless broadband networks, Three Broadband is strong enough to stand up to most things that Mother Nature throws at us. There are, of course some things that will interrupt every network, including ours (extreme gales, meteorites, alien invasions, that kind of thing).

We want you to be happy with your your service. If the unthinkable happens and you’re not, you can cancel within the first 14 days (from delivery) with our 14-Day Money Back Guarantee. This means you have a whole 14 days to make sure you’re pleased as punch with your Three Broadband service.

We’ll be sad to see you go. Our termination fee will be the remaining months of your contract in full, however, if you have any concerns, please chat to us or call us on 0330 686 8000 we will be able to help you further.

The likelihood is, not much!  The policy is for those few excessive users who use massive amounts of data.  It allows us to work with these customers who are negatively impacting the network to reduce their usage, and therefore improve everyone else’s service.  Customers using the service like the average user in the UK will not be impacted.