How can we help?

If there are no lights on your Hub please try re-positioning it. It needs to be in a window (on the windowsill if possible) with no blinds or curtains blocking the signal. Once you've re-positioned it, try turning it off for a few minutes, then switch it on again to reset it. That should do the trick. You can see more information on how to set up your Hub in your user guide.

Oh dear. We’re sorry to hear you're experiencing issues. Here are some simple steps to try and get you back online:

1. Ensure your device’s Wi-Fi setting is turned on.
2. Double check you’re connected to the correct network (Relish SSID)
3. Reboot your hub, leave the device off for about 30 seconds and reconnect.
4. Try to re-locate the device to get a better signal.

If you’re still having trouble, please chat to us online or call us on 0330 686 8000. We’ll do everything we can to get you up and running.

It’s very unusual for a hub to be faulty, please try re-positioning your hub and then reboot it to see if this fixes the issue, if you can’t resolve this by following these steps please give us a call on 0330 686 8000 and we’ll swoop in to help out. If your hub is faulty, and still within warranty, we’ll arrange delivery of a new one for you. No dramas.

Have you tried moving the position of your hub to improve your speeds? The placement of your hub is mighty important and can make a big difference to the speed you're getting. This should help. However if it still doesn't improve things, please chat to us online or call us on 0330 686 8000.

Your service should never be unusable, although the speed you experience could be affected by the number of people using the network and sometimes external factors like the weather or poltergeists. Please refer to our User Guide to see how to improve your broadband speeds. If you're still having trouble, please chat to us online or call us on 0330 686 8000.

Sorry to hear this. Please try rebooting your hub and then re-connecting your devices. If this doesn’t fix the issue we may need to run some basic troubleshooting steps to find the cause and sort it. Please call us on 0330 686 8000 and we’ll be happy to help.

Your indoor hub needs to be placed in an open area, by the window in order to get good reception. We don't suggest putting your hub outside as it would get chilly, however please make sure there are no curtains or blinds blocking it. Also please make sure that you put the hub away from any electronic devices which could interfere with the signal. Hopefully that should do the trick.

Have you tried accessing the site from a different connection as it could be a faulty webpage? Alternatively have you got Parental Controls enabled as this may have stopped you accessing this webpage? To disable these, please log in to your online account using the email address you provided when you signed up. Once logged in go to "My Services" Tab, and uncheck "Content Lock" option. Job done.

We hear you. Like with most broadband services, there are peak times and speeds can be impacted by the amount of people using the network at these times, it can also be down to the placement of your hub. It needs to be in the best spot possible to get faster speeds. This is in a window, with no curtains or blinds drawn blocking the signal, also make sure no electronic equipment is near it which could interfere with the signal. If you want any more help with this please call us on 0330 686 8000 and we can run through some steps with you to try and improve your speeds.

Our nifty Indoor Hub has the power to be connected to multiple devices at once, however the more devices you have connected, the more chance it might impact speed. We suggest disconnecting any devices you aren't using at the time to help improve your speeds. You can also use your LAN cable to have a wired connection for games consoles and Smart TV. The most important thing is to make sure your hub is in the best position in the window.

We're afraid not. The Three Broadband Hub only works with the SIM it comes with. This dream team works together.

We’re afraid not. The Three Broadband sim card is only compatible with the hub you received from us. It’s a match made in heaven.

If you have one of our Gemtek Hubs you can log into your Hub Homepage by typing http://192.168.15.1 into your browser. Your username and password are both ‘admin’. 

If you have one of our Verve Hubs you can log into your Hub Homepage by typing http://192.168.1.1 into your browser. Your username and password are both ‘user’.

You will need to be connected to your Three Broadband broadband to do so. Please check out our Indoor Hub User Guide for more help

There are a few ways to connect to your hub. You can either connect via WiFi, WPS or via the network cable which was included in your box. To connect via WiFi simply search your devices' available WiFi connections, detect your Hub's network name (SSID) and enter your WiFi key (these can be found on the label on the bottom or the back of your Hub). To connect via the network cable you’ll need to connect the cable from the port on the Hub to the device you’re using. It should be pretty simple stuff but you can see more information in your user guide.

Crikey. We’re truly sorry to hear that, we’ll be able to resolve this immediately if you call us on 0330 686 8000.

If we’ve identified an unplanned outage on our network we’ll keep you up to date on our Facebook and Twitter accounts, you can also check our network status page. When possible, we’ll send any affected customers an email to let you know what has happened. We hope you can appreciate however that this is sometimes out of our hands. It’s probably easier if you check our social pages instead of calling our phone lines though, as our team will already be beavering away to get you back online. Thanks for your patience.

We're aware some customers may have issues connecting to Sky's products. Don't fret though, we can help resolve this, we’ll just need you to give us a call on 0330 686 8000 when you're with your hub so we can change a few settings for you. You’ll be up and running in no time.

For PC : Windows OS, IOS, Linux OS, Ubuntu OS
For gadgets : Android OS, IOS, Windows Phone OS

Indeed! VoIP is compatible with our hub, so you can use all your favourite applications to call friends, BFFs and loved ones.