How can we help?

If there are no lights on your hub please try re-positioning it. It needs to be beside a window (on the windowsill if possible), with no blinds or curtains blocking the signal. Once you've re-positioned it, try turning it off for a few minutes, then switch it on again to reset it. That should do the trick. You can see more information on how to set up your hub in your user guide.

We’re sorry to hear you're having problems. Here are some simple steps to try and get you back online:

1. Make sure your device’s Wi-Fi setting is turned on.
2. Double check you’re connected to the correct network (Three Broadband SSID)
3. Reboot your hub, leave the device off for about 30 seconds and reconnect.
4. Try to re-locate the device to get a better signal.

If you’re still having trouble, please chat to us online or call us on 0330 686 8000. We’ll do everything we can to get you up and running.

It’s very unusual for a hub to be faulty, please try re-positioning your hub and then reboot it to see if this fixes the issue, if you can’t resolve this by following these steps please give us a call on 0330 686 8000 and we’ll swoop in to help out. If your hub is faulty, and still within warranty, we’ll arrange delivery of a new one for you. No dramas.

Have you tried moving the position of your hub to improve your speeds? The placement of your hub is mighty important and can make a big difference to the speed you're getting. This should help. However, if it still doesn't improve things, please chat to us online or call us on 0330 686 8000.

Your service should always work, although the speed you have could be affected by the number of people using the network and sometimes external factors like the weather. Please refer to our User Guide to see how to improve your broadband speeds. If you're still having trouble, chat to us online or call us on 0330 686 8000.

Sorry to hear this. Please try rebooting your hub and then re-connecting your devices. If this doesn’t fix the problem, we may need to run some basic troubleshooting steps to find the cause and sort it. Please call us on 0330 686 8000 and we’ll be happy to help.

Your indoor hub needs to be placed in an open area, beside the window, in order to get good reception. We don't suggest putting your hub outside as it would get chilly, however please make sure there are no curtains or blinds blocking it. Also check that you place the hub away from any electronic devices which could interfere with the signal. Hopefully that should do the trick.

Have you tried checking the site from a different connection as it could be a faulty webpage? Alternatively, have you got Parental Controls enabled as this may have stopped you getting onto webpage? To disable these, please log in to your online account using the email address you provided when you signed up. Once you’re logged in, go to "My Services" Tab, and uncheck "Content Lock" option. Job done.

We hear you. Like with most broadband services, speeds can be affected by the number of people using the network at peak times. It can also be down to the placement of your hub, so make sure it’s placed in the best spot to get faster speeds. This means beside a window, with no curtains or blinds drawn which could block the signal. Remember to make sure you’ve not got any electronic equipment near it. If you want any more help with this, please call us on 0330 686 8000 and we can run through some steps with you to try and improve your speeds.

Our nifty indoor hub has the power to be connected to multiple devices at once, however the more devices you have connected, the more your speed can be affected too. If you disconnect any devices you aren't using at the time, it can really help improve your speeds. You can also use your LAN cable to have a wired connection for games consoles and Smart TV. The most important thing is to make sure your hub is in the best position in the window.

The only SIM card which will work in the Three Broadband Hub is the one it comes with. This dream team works together.

Your Three Broadband SIM card can be used in a different hub, but the device must be compatible with the Three Broadband network. Just a reminder - we only provide support for the Three Broadband Hub.

If you’ve got one of our Gemtek Hubs you can log into your Hub Homepage by typing http://192.168.15.1 into your browser. Your username and password are both ‘admin’.

If you’ve got one of our Verve Hubs you can log into your Hub Homepage by typing http://192.168.1.1 into your browser. Your username and password are both ‘user’.

However, you’ll need to be connected to Three Broadband first. Check out our Indoor Hub User Guide for more help which can be found in your box.

There are a few different ways to connect to your hub. You can either connect via Wi-Fi, WPS or via the network cable which was included in your box. To connect via Wi-Fi simply search your devices' available Wi-Fi connections, detect your hub's network name (SSID) and enter your Wi-Fi key (these can be found on the label on the bottom or the back of your hub). To connect via the network cable, you’ll need to connect the cable from the hub port to the device you’re using. It should be pretty simple stuff, but you can see more information in your user guide.

We’re sorry to hear that, but we’ll be able to sort this quickly if you call us on 0330 686 8000.

If we’ve got an unplanned outage on our network we’ll keep you up to date on our Facebook and Twitter accounts. You can also check our network status page. We’ll always aim to send customers an email to let you know what has happened. However, there are times when the issue is out with our control. It’s probably easier if you check our social pages instead of calling our phone lines though, as our team will already be working away to get you back online. Thanks for your patience.

For PC : Windows OS, IOS, Linux OS, Ubuntu OS
For devices : Android OS, IOS, Windows Phone OS

Indeed! VoIP is compatible with our hub, so you can use all your favourite applications to call friends, BFFs and loved ones.