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Woo! You're covered at

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Woo! Get ready for fun! You’re 5G covered at

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Woo! You’re all covered with our mighty 4G

Speed and coverage can vary depending on location and number of users.

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Looking for 5G? We hope to have 5G in your area soon. Register for updates here.

Woo! You’re all covered with our mighty 4G

Speed and coverage can vary depending on location and number of users based on your address at address not found.

Looking for 5G? We hope to have 5G in your area soon.
Register for updates here.

Woo! You’re all covered with our mighty 4G

Speed and coverage can vary depending on location and number of users based on your address at address not found.

Looking for 5G? We hope to have 5G in your area soon.
Register for updates here.

We need to chat

Give us a call on 0330 686 6000 and quote the reference THREEBB-ONLINE-B1 and we’ll get this sorted.

Address not found

Sorry, our Broadband isn’t available at this postcode.

We’re increasing our coverage all the time and we hope to connect you in the near future, based on your address at address not found.

Looking for 5G? We hope to have 5G in your area soon.
Register for updates here.

Our mighty 5G is on its way

It’s about to launch in your area – register for updates and be the first in line.

Address not found

Register for updates
Why wait for 5G on Three?

Because if it’s not Three, it’s not real 5G. We’re building the UK’s fastest 5G network. How fast is it? It’s instant. Just like life.

Find out more about 5G

Due to phenomenal demand we can't get you on 5G right now

Sorry about that. But get yourself on the waiting list and we'll be in touch.

Address not found

Sorry, our Broadband isn’t available at this postcode.

We’re increasing our coverage all the time and we hope to connect you in the near future, based on your address at address not found.

Looking for 5G? We hope to have 5G in your area soon.
Register for updates here.


Undefined

This is an estimate of the average download speed you’re likely to get, based on your location. Your speed can be affected by the type of walls and windows in your building, the number of people using the network, and the external environment. Make sure you follow the user guide to get the best speed. This is an estimate of the average download speed you’re likely to get, based on your location. Your speed can be affected by the type of walls and windows in your building, the number of people using the network, and the external environment. Make sure you follow the user guide to get the best speed. The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
Huawei AI Cube

Huawei AI Cube

4G Broadband with Unlimited Data
Wi-Fi hub with Alexa voice assistant
Plays your favourite tunes
Connect up to 64 devices
Link and control all your smart devices

Add to basket
Huawei HomeFi Plus

Huawei HomeFi Plus

4G Broadband with Unlimited Data
Home Wi-Fi hub
Connect up to 64 devices
Wi-Fi antenna compatible
Includes 4 ethernet ports

Add to basket

*Price includes £5 monthly discount for paying by a recurring method, such as direct debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February of that year.

If you’ve got any questions, we’re always happy to help.
Give us a call on 0330 686 6000

Complaints code

We hope that you never have cause to complain about the service we provide, however in the unlikely event you have an issue or problem, this code (as of February 2016) provides detail and information about how we handle complaints made by customers.

This customer complaint code applies to you if you are a consumer or small business that has purchased a service provided by Three Broadband.

It is available here or you may get a copy by calling our customer care team on 0330 686 8000.

In addition you will also find information on the options available to you if we are unable to resolve any complaints or disputes within 8 weeks.

Complaint handling procedures

If you are unhappy with the service or have a complaint you should contact our customer care team first.

Ways to contact customer care

If you need to contact customer care you can do so 7 days per week in any of the following ways;

Our postal address is:

UK Broadband Ltd. trading as Three Broadband
5th Floor, 236 Gray’s Inn Road
London
WC1X 8HB
United Kingdom

If you write to us please remember to include:

  • Your full name,
  • Your full postal address,
  • Your Three Broadband account number,
  • Please specify which Three Broadband service or product you are making the complaint about,
  • Details of your complaint,
  • Your requirements for a solution to your complaint,
  • An alternative daytime contact telephone number.

If your complaint is made in writing, you will be contacted by a member of our customer care team within 5 working days of our receipt of your complaint. If we can’t get hold of you by phone we will either email you if you have provided us with an email address, or we will write to you.

If, after contact with our customer care team, you are not happy with the way we have dealt with your complaint, you can ask for it to be escalated to a Customer Services Team Manager.

If you remain unsatisfied with how we have dealt with your complaint, you can ask us to reconsider the issue. You have the option to discuss the issue with the Customer Services Director.

Ombudsman services

If we have been unable to resolve your complaint to your satisfaction within 8 weeks, following the process above, you may refer your complaint to OS:C free of charge, for dispute resolution. We will write to you after 8 weeks to remind you of your right. OS:C is an independent dispute resolution scheme approved by Ofcom. Please ensure that you read the OS:C guidelines on their website www.ombudsman-services.org to ensure your complaint satisfies their condition for referral.

When your complaint goes through the scheme, an independent adjudicator will review your complaint, make a decision and decide how to settle it.

Details of the service are available by contacting us or OS:C directly;

Ombudsman Services
The Brew House
Wilderspool Park
Greenall's Avenue
Warrington
WA4 6HL

Website: www.ombudsman-services.org