How can we help?

No siree! We use wireless technology, so you don’t need a landline. Just plug your hub into a power socket and you will be online in a few minutes. This means you don’t have to pay for a landline you never use. Nice.

Would we do a thing like that? There’s no need to install our service. Simply plug it into the power socket and you’ll be connected. No dramas.

Of course. We offer nationwide next day delivery if you need us to deliver the hub to a more convenient place. We can also offer click & collect delivery to a local shop or store. 

We always need someone to sign for the delivery of the hub, however this doesn’t have to be the account holder. We’ve got nationwide next day delivery if you need us to deliver the hub to a more convenient place, or we can offer click & collect delivery to a shop or store near to you. Basically, we’ll do anything we can to get you and your hub together. 

Your hub will be delivered by DPD the next working day, if you order by 20:00. Orders placed after 20:00 will arrive in 2 working days. We deliver between 09:00 and 18:00 during the week, but not on weekends or bank holidays. You should received an SMS from DPD. Please click on the link provided to track your delivery. This will tell you when your hub is being delivered, or if your hub has already been delivered, and who has signed for it.

If you ordered next day delivery you should have a SMS from our partners at DPD, please click on the link in the SMS so you can track the delivery. This will tell you all need to know. If you ordered same day delivery, please remember we could deliver this up until 7pm. If you need any more help chat to us or give us a call on 0330 686 8000.

We’ve got next working day delivery. Once you’ve received your hub, it’s plug and play. No need for cables or an engineer to install anything. You’ll be ready to browse within minutes.

Getting your Three Broadband Hub up and running couldn’t be easier. Simply plug your hub into a plug socket using the power adaptor and switch on at the wall. Wait a few minutes for your hub to start up and then find out where you get the best speed. This might take a few extra minutes but is well worth doing to get a great service and our fastest speeds.

Whether you’re on our 4G or 5G service, the placement of your hub is mighty important. On the hub box you’ll see our steps for how to set up your hub. As this is wireless technology there needs to be a clear line of site for the hub and no electronic equipment such as microwaves or baby monitors nearby. These could interfere with the signal. The hub needs to be next to the window (on the windowsill if possible). 

If you have our 4G Verve hub then please make sure the Relish logo is pointing out of the window. You need to make sure there are no curtains, blinds or pot plants in the way. 

If you’ve run through all these steps and still need help improving the speeds please call our team on 0330 686 8000, they’ll be able to tell you the perfect position to place your hub.

Yes, the hub must always be plugged into a plug socket with the power switched on for it to work.

There are different ways to connect to your hub. You can connect through Wi-Fi, WPS or through the network cable which was included in your box. To connect through Wi-Fi, simply search your devices' available Wi-Fi connections, detect your Hub's network name (SSID) and enter your Wi-Fi key (found on the label on the bottom or the back of your Hub). To connect through the network cable, you’ll need to connect the cable from the cable port on the hub to the device you’re using. You can see more information in your user guide.

If you’ve got our 4G service then your network name (SSID) and Wi-Fi key (password) are displayed on a sticker either on the bottom or on the back of your hub. If you have our 5G service, then you can find these details on a sticker on the bottom of your hub. Check out our User Guide for more help.

Three Broadband is a member of the Internet Watch Foundation which protects all our customers from illegal and obscene content. As standard, your Three Broadband service doesn’t restrict adult content. If you have children or would simply like to restrict adult content, log in to your My Account, go to Service and Settings and set up content lock or contact our customer care team 0330 686 8000. If you come across any content that you find suspicious, please report it to the Internet Watch Foundation authority. Thank you.

When you’re connected to your Three Broadband hub, log in to your hub homepage then, once you’re logged in, you can reset your Wi-Fi password in ‘WLAN settings’ under the ‘General Settings’ section. Please check out our Indoor Hub User Guide for more help.

If you’ve got one of our Gemtek Hubs you can log into your Hub Homepage by typing http://192.168.15.1 into your browser. Your username and password are both ‘admin’. 

If you have one of our Verve Hubs you can log into your Hub Homepage by typing http://192.168.1.1 into your browser. Your username and password are both ‘user’.

If you’ve got one of our 5G Huawei hubs you can log into your Hub Homepage by typing  192.168.8.1  into your browser. Your password is “ADMIN”.

VPN support isn't something we offer, but they do work with our hubs if you've set one up yourself.