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Browse help categories

FAQs

Do I need a phone line?

Will you charge me for installation?

Can I have my delivery to a store?

Do I have to be home when the hub is delivered?

How can I track or change my delivery?

My hub still hasn’t arrived, what should I do?

How quickly can I get Three Broadband?

How do I set up my broadband?

Where should I place my indoor hub?

Does the indoor hub require power?

How do I connect my devices to the broadband?

Where do I find my broadband network name and Wi-Fi Key?

Can I set up parental control?

How do I reset my Wi-Fi Key (password?)

How do I set up a VPN with your service?

For information on any ongoing broadband issues or outages visit our Three Broadband network status page