How can we help?

No siree! We use wireless 4G technology so you don’t need a landline. Just plug your hub into a power socket and you will be online in a few minutes. This means you don’t have to pay for a landline you never use. Nice.

Would we do a thing like that? There’s no need to install our London service as the hub is plug and play. Simply plug it into the power socket and you will be connected. No dramas.

But of course… We offer nationwide next day delivery if you need us to deliver the hub to a more convenient place, likewise we can offer click & collect delivery to a local shop or store. 

We always need someone to sign for the delivery of the hub, however this doesn’t necessarily have to be the account holder. We offer nationwide next day delivery if you need us to deliver the hub to a more convenient place, likewise we can offer click & collect delivery to a shop or store near to you. Essentially we’ll do anything we can to get you and your hub together. If you have ordered same day delivery, we can deliver this to any address within central London, and you can nominate someone to sign for you. 

Easy. If you’ve ordered next day delivery you should have received an SMS from DPD, please click on the link provided to track your delivery. This will tell you when your hub is being delivered or whether your hub has been delivered and who has signed for it. If you’ve ordered same day delivery you’ll receive the hub via City Sprint anytime up until 7pm. Job done.

You should have received an SMS about the delivery of your hub, please click on the link provided in the SMS so you can track the delivery. This will tell you all need to know, and if you need any further help please chat to us or give us a call on 0330 686 8000.

We offer delivery of our service either same day or the next working day. Once you’ve received your hub, it’s plug and play. No need for an engineer to install anything, just plug it in and you’ll be ready to browse within minutes.

Getting your Three Broadband Hub up and running couldn’t be easier. Simply plug your hub into a plug socket using the power adaptor and switch on at the wall. Wait a few minutes for your hub to start up and then it’s time to find the best location so you can get the best speeds. This might take a few extra minutes but is well worth doing so you can get the best service possible. 

The placement of your hub is mighty important. On the white box your hub arrived in you can see our steps for how to set up your hub. As this is 4G technology there needs to be a clear line of site for the hub and no electronic equipment such as microwaves and baby monitors nearby which could interfere with the signal. The hub needs to be next to the window (on the windowsill if possible), with the Relish logo pointing out of the window. You need to make sure there are no curtains, blinds or pot plants in the way. If you’ve run through all these steps and still need help improving the speeds please call our team on 0330 686 8000, they’ll be able to tell you the perfect position to place your hub.

Yes, the hub must always be plugged into a plug socket with the power switched on for it to work.

There are a few ways to connect to your hub, you can connect via WiFi, WPS or via the network cable which was included in your box. To connect via WiFi simply search your devices' available WiFi connections, detect your Hub's network name (SSID) and enter your WiFi key (found on the label on the bottom or the back of your Hub). To connect via the network cable you’ll need to connect the cable from the cable port on the hub to the device you are using. You can see more information in your user guide.

Your network name (SSID) and WiFi key (password) are displayed on a sticker either on the bottom or on the back of your Indoor Hub. Check out our Indoor Hub User Guide for more help.

Of course. We’d be happy to help with this, just give us a call on 0330 686 8000 or chat to us online. Static IP comes as standard for our business customers and is an additional £10 per month for home users. 

Three Broadband is a member of the Internet Watch Foundation to protect all our customers from illegal and obscene content. As standard, your Three Broadband service does not restrict adult content. If you have children or would simply like to restrict adult content, log in to your My Account, go to Service and Settings and set up content lock or contact our customer care team 0330 686 8000. Due to the ever evolving nature of internet, there might be instances when you might come across content that you find suspicious. Please report it to the Internet Watch Foundation authority. Thank you.

If you’re looking to use Port Forwarding gaming and browsing you won’t need a Static IP, however if you want to access anything at home whilst you’re on the move such as CCTV you will require one, so please give us a call on 0330 686 8000. Static IP comes as standard for our business customers and is an additional £10 per month for home users. 

When you’re connected to your Three Broadband, simply log in to your Hub Homepage, once you’re logged in, you can reset your WiFi password in ‘WLAN settings’ under the ‘General Settings’ section. Please check out our Indoor Hub User Guide for more help.

If you have one of our Gemtek Hubs you can log into your Hub Homepage by typing http://192.168.15.1 into your browser. Your username and password are both ‘admin’. 

If you have one of our Verve Hubs you can log into your Hub Homepage by typing http://192.168.1.1 into your browser. Your username and password are both ‘user’.

VPN support isn't something we offer, but they do work with our Hubs if you've set one up yourself.