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Account and billing

I want to leave Three Broadband, do I need to return the hub?

It depends. If you’re on our 5G service, the broadband hub remains the property of Three Broadband and will need to be returned to avoid additional charges made to your account.

Please note that our hubs need to be returned in good working condition. If they’re returned damaged, you may be asked to pay for the cost of having it repaired or replaced. This cost can vary, depending on its condition. If you’ve damaged it by accident, please get in touch.

For 5G customers

If you cancel during the 14-Day Money Back Guarantee period, you’ve got 14 days to return the hub or you’ll be charged the full cost of replacing the hub, currently £350.

If you cancel your contract after the 14-Day Money Back Guarantee period, you’ve got 90 days to return the hub to avoid a non-return charge of £105. Even if you’re asked to pay a non-return charge, you’ll still need to return the hub. For any questions please give us a call on 0330 686 8000.

For 4G customers

If you cancel within the 14-Day Money Back Guarantee period, you’ve got 14 days to return the hub or you’ll be charged the full cost of replacing the hub, which is £70 or £72 if you’re a business customer.

If you cancel after the 14-Day Money Back Guarantee period, you won’t need to return the hub. 

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