Here we answer all your questions about the change.
What’s changed now that you're Three Broadband?
Very little. We’re still the same team, providing you the same great service on our own dedicated network, we’ve just changed our name to Three Broadband and changed the look and feel.
Why are you changing to Three Broadband?
We’re changing our brand to get ready for the future, a future which is only possible with Three. You’ll still have the same cracking service, price plan, My Account and support you’ve been used to from our lovely Relish team.
What does this change mean for Relish?
Relish was our brand which will sadly no longer exist, although we’re sad to see it go, we’re excited about the future and we will be known as Three Broadband from now on.
Now that you are owned by Three, will my service improve or change?
There will be no immediate changes to your service, it will still be running in the same way on our own dedicated network which we don’t share with any other providers. If you’re experiencing any issues with your service, just give us a call on 0330 686 8000 and we’ll be able to help.
I am a Three mobile customer. Will this impact the plan/contract/tariff I am on?
There will be no immediate impact to your service or on the price of your broadband. If you’re already a Three customer you’ll keep on receiving separate bills for your mobile services, nothing will change. We like to keep things simple.
Does this mean you will now offer your service to all areas which Three covers and not just London & Swindon?
For the time being nothing will change in terms of areas we cover, and we will still offer our service in London and Swindon only. We hope we have more opportunities to expand our service in the future, in the meantime Three offer a HomeFi product which you might be interested in. You can find out more here.
Will I now be able to use the Three network for my Relish hub and vice-versa?
As was the case previously, your Indoor hub will still only work on our Three Broadband coverage area in central London. You can see a map of our coverage area on our website.
Do you have any more expansion plans for the next 12-24 months, such as reaching into other areas outside of London/Swindon?
As ever, we’re hopeful to be able to expand to new areas soon. We’re still focusing on London and Swindon for the time being.
Who do I contact now when I have an issue with my Three Broadband service?
You still contact us, we’re still the same brilliant team you’ve been speaking to previously and you can still contact us by phone on 0330 686 8000, or by chat. Our social media handles have changed, you can contact us by Twitter or by Facebook between 9am-5pm Monday-Friday.
Can I get help from a Three Store for technical or billing issues?
Although we’re now part of the Three family, you need to speak to us (the broadband team) about any technical or billing issues you might be having. The Three store won’t be able to help you with this. You can give us a call on 0330 686 8000 between 8am-10pm, speak to us on chat between 9am-9pm, or on Twitter or Facebook between 9am-5pm.
Can I now buy a Three Broadband hub or contract from a Three Store or on the Three website?
For now, you can only purchase from our website or by calling us on 0330 686 6000
I am a Three Mobile customer, can I use my mobile sim in my broadband hub?
We’re afraid not. Your Indoor Hub only works with the SIM it comes with.
I am a Three Mobile customer, do I have to login separately to My Account and My3?
Yes, these are 2 completely different services. My Account will only work for your broadband service, and if you’re a Three mobile customer you still use your My3 as you did before.
Can I now be expecting any added benefits from Three?
As much as we’re part of the Three family there are no added benefits from Three at the present time. However, we are working on ways to increase the benefits we can give you.
I don’t want to be a Three customer, what can I do?
We’re sorry to hear that, and we want to reassure you that although the brand has changed, we’re still the same team providing you great broadband. If you have any concerns, questions or worries just give us a call on 0330 686 8000.
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