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This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee. This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee. The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.

Accessibility statement

This website www.threebroadband.co.uk (the “site”) is run by UK Broadband Limited operating under the Three Broadband brand (“Three Broadband”, “we”, “us”, “our”). Three Broadband is committed to ensuring that the site is accessible to everyone regardless of disability, capability or technology.

This statement states our intention that the site is usable and accessible to all users together with details of some of the measures taken. The site's objectives are to conform to the guidelines for UK government websites, which support the W3C's Web Content Accessibility Guidelines 1.0, Level AA and the Web Accessibility Initiative (WAI).

Some of the measures we have taken to ensure the site is accessible include:

  • The site uses relative font sizes for most text on the site, to enable users to change the size of such text on the page;
  • We use alternative text for all images on our website;
  • All the pages on the site use valid XHTML;
  • We conduct regular validation checks to ensure the HTML code of the pages on the site is valid;
  • We always include a text transcript when we publish videos;
  • We run regular checks of the pages on the site against accessibility testing tools and perform periodic audits of the site against WAI Priority 1 and 2 checkpoints.

If you experience problems accessing any of the information on the site, please contact us on customercare@threebroadband.co.uk and we will try our best to fix the problem or provide the information in an alternative format.

Exceptions

This commitment applies only to the Three Broadband website www.threebroadband.co.uk and not to websites that are linked from the site.

We are aware that some of our non-HTML content is not as accessible as it could be. Compliance with web accessibility is an ongoing process which we are working to improve.

Alternative text

All images on the site are accompanied by a brief alternative text, which, where appropriate, identifies an image or its function. This alternative text (alt-text) is generally only visible when the browser's automatic image loading feature is turned off.

Documents

Documents on the site are provided in a variety of formats. The most common are Adobe Acrobat PDF (PDF) and Microsoft Word (MS Word). Most computers already have the software to open these document formats.

Most PDF files on the site allow basic accessibility. Simple PDFs should not represent an accessibility problem. However, despite our best efforts some PDF files may still not be fully accessible, such as scanned and older PDF files and those containing complex statistics and data tables.

If you are having trouble reading a PDF document on the site, Adobe offers a free online tool for converting PDF documents to HTML or text. For more information about PDF accessibility see the Adobe website accessibility section. For more help with Acrobat files generally and a link to download Acrobat Reader see the site help page.

Text size, screen colours and screen resolution

The text on the site has been styled using a non-fixed value in a style sheet. This means that users can easily change the text size using their browser settings. Depending on which web browser you are using, this can be done in the following ways:

  • Internet Explorer: select View > Text size or hold Ctrl and roll your mouse wheel if you have one
  • Mozilla Firefox: select View > Text size or hold Ctrl and roll your mouse wheel if you have one
  • Opera: select View > Zoom or hold Ctrl and roll your mouse wheel if you have one
  • Safari: select View > Make text bigger or hold Ctrl and roll your mouse wheel if you have one

Alternatively you can change the resolution of your computer screen to make the entire screen display bigger or smaller. Depending on which sort of computer you are using, this can be done in the following ways:

  • Microsoft Windows computer: select Start > Control Panel > Display > Settings
  • Apple Macintosh computer: select System Preferences > Displays > Resolution

You can use your web browser options to choose your own colours. Depending on which web browser you are using, this can be done in the following ways:

  • Internet Explorer: select Tools > Internet Options > General > Colours
  • Mozilla Firefox: select Tools > Options > Content > Colours
  • Opera: select Tools > Preferences > Fonts and Page Style
  • Safari: select Safari > Preferences > Appearance

For more information and help about changing your browser settings please visit the BBC's My Web My Way pages.