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Browse help categories

FAQs

Do I need a phone line?

Is there a cost for installation?

How quickly can I get the service?

Do I need to be present for the install?

How can I change my install date?

My installer hasn’t arrived on time, what should I do?

Does the indoor Hub require power?

How do I connect my devices to the broadband?

Where do I find my broadband network name and WiFi Key?

Can I get a static IP address?

Can I set up parental control?

How do I reset my WiFi Key (password?)

How do I set up a VPN with your service?

For information on any ongoing broadband issues or outages visit our Three Broadband network status page