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I am struggling to connect to Sky, is this a known issue?

We're aware some customers may have issues connecting to Sky's products. We currently don't support Sky Q but we're working with Sky on a fix for this. For Sky+, don't fret, we can help resolve this, we’ll just need you to give us a call on 0330 686 8000 when you're with your hub so we can change a few settings for you. You’ll be up and running in no time.