If we’ve identified an unplanned outage on our network we’ll keep you up to date on our Facebook and Twitter accounts, you can also check our network status page. When possible, we’ll send any affected customers an email to let you know what has happened. We hope you can appreciate however that this is sometimes out of our hands. It’s probably easier if you check our social pages instead of calling our phone lines though, as our team will already be beavering away to get you back online. Thanks for your patience.