How can we help?

Hints and tips

There are lights on my hub but I cannot connect to the broadband, what should I do?

Oh dear. We’re sorry to hear you're experiencing issues. Here are some simple steps to try and get you back online:

1. Ensure your device’s Wi-Fi setting is turned on.
2. Double check you’re connected to the correct network (Relish SSID)
3. Reboot your hub, leave the device off for about 30 seconds and reconnect.
4. Try to re-locate the device to get a better signal.

If you’re still having trouble, please chat to us online or call us on 0330 686 8000. We’ll do everything we can to get you up and running.