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FAQs

Which areas do you cover in Swindon?

I can find Three Broadband at my postcode, however my address is not provided in the option list. Why is this?

It say's on your website that you don't have coverage in my area, but my neighbours in the building use your service. Why can't I?

I live in a block of flats, will I be able to get the service installed?

I live in a listed building, will I be able to get the service installed?

I just moved into a property and the previous tenant had your service. Can I re-connect the service?

How long will I have to wait for install?

What are my delivery options?

Is there any cost for installation?

How do I know the service will work before your engineer installs at my home?

If I order Three Broadband, can I keep my current broadband services running in parallel?

Do you inform my current provider that I want to cancel and move to Three Broadband or do I?

The mobile signal in my property is quite poor. Will this reflect the speeds I can expect or the quality of service?

Upload speeds

I tried to order Three Broadband but I received a message about you being unable to do credit check, what should I do next?

I want to sign up for Three Broadband but don't have a UK bank account, can I still be a customer?

Can the weather affect my service?

What if I’m not happy with my service?

If I sign up for a 12 month contract, but need to cancel early, what is the termination fee?

Wifi extender

For information on any ongoing broadband issues or outages visit our Three Broadband network status page