How can we help?

We cover over 91,000 lucky homes in Swindon. To check if we cover your address please use our coverage checker here.

We use data provided by The Royal Mail, and sometimes it can miss properties if there’s been development in the area. Not to worry though, if you speak to one of our friendly agents on chat or call us on 0330 686 6008 we’ll be able to confirm whether you can get Three Broadband at your address. Hopefully you’ll be one of the lucky ones.

We're sorry to hear this. Our coverage is very specific to ensure that we only provide the best broadband service. We may not be able to offer you a good service due to the location of your home or business in comparison to our tower, but it could also be that you're in a converted building which isn't showing up on our coverage checker. We're more than happy to check this for you, so give us a quick call on 0330 686 6008.

We've got some pretty clued up professionals installing broadband in your area and they’ll always check before attempting an installation. We also need to make sure you have permission from the homeowner before we install.

Very nice. However you’ll need to get permission to get our service installed if you live in a listed building. Our lovely engineers will install a small 30cm wide aerial to the outside of your house. Please make sure you have permission from your local authority to install this before ordering our service.

But of course! As long as the account owner will give their authorisation to the new homeowner for a transfer of ownership to take place then job’s a good’un.

Being wireless helps us be super flexible, which means our customers can be up and running from 5 working days. You’ll need an installation of an outdoor unit (similar to a Sky dish) so please make sure you have permission from the home owner.

Our Swindon service requires an installation. Once you’ve placed your order a friendly member of the team will contact you to book an installation date.

In most cases you’ll only need a standard install meaning there’s no additional cost. In some cases you’ll require what we call a non-standard install (wild name we know). This could be for a few reasons, like your property is surrounded by trees or higher buildings (or you live in a burrow) meaning the aerial will need to be higher to get the best signal. We’ll only be able to identify if you need a non-standard during the installation process when our engineers are at the property. We try our best not to have to charge more, but in some cases this is out of our hands and an additional installation fee may be charged. We hope you understand.

We've got some pretty nifty professionals installing broadband in your area and they’ll always check before attempting an installation. So, you can rest assured, we’ll never install the equipment at your home unless we’re confident that you can get the tip top service you signed up for.

But of course! You can use Three Broadband without any affect on your current broadband as our wireless network provides you with broadband through the air, rather than a landline. Remember, you will need our service installed through, so it's up to you if you want both at the same time. 

If you’d like to cancel your current broadband before joining Three Broadband, you’ll need to contact them directly. We hope you make the move and look forward to giving you a warm welcome soon. Thanks for choosing to join the Three Broadband family.

Fear not, Three Broadband works over a different network to mobile providers, so it isn't related to your mobile signal. The speed you get could be affected by factors such as the type of walls and windows in your building, the number of people using the network and occasionally extremely dodgy English weather.

Typically our upload speeds are 10% of the predicted download speed, however this isn't guaranteed. The speed you get could be affected by factors such as the type of walls and windows in your building, the number of people using the network and occasionally extremely dodgy English weather.

Dear oh dear. We’re very sorry that you’re experiencing difficulty in signing up to Three Broadband, please call us on  0330 686 6008 and we’ll be able to help process your order.

Unfortunately we’re only able to offer Three Broadband accounts on a Direct Debit so you’ll need a UK bank account. If this is not an option you can pay for the 12 month contract upfront. Give us a call on 0330 686 6008 and we'll be able to discuss this further.

We know good old English weather can be pretty hit and miss, which is why our network has been built to a very high spec and to withstand bad weather. While heavy rain, fog or snow can affect the performance of some wireless broadband networks, Three Broadband is strong enough to stand up to most things that Mother Nature throws at us. There are, of course some things that will interrupt every network, including ours (extreme gales, meteorites, alien invasions, that kind of thing).

We want you to be happy with your your service. If the unthinkable happens and you’re not, you can cancel within the first 30 days (from installation) with our 30-Day Happiness Guarantee. This means you have a whole 30 days to make sure you’re pleased as punch with your superfast service.

We’ll be sad to see you go. Our termination fee will be the remaining months of your contract in full, however, if you have any concerns, please chat to us or call us on 0330 686 6008 we will be able to help you further.

Sometimes WiFi signal does not reach every room in your home so you may benefit from a WiFi Extender to help boost the signal to those harder to reach areas of your home. We’ve done some testing for you and we recommend the following models:

Belkin N300 (www.argos.co.uk)

D-Link DAP-1320/B N300 (www.amazon.co.uk)

D-Link DAP-1520 Wireless AC750 (www.amazon.co.uk)