We use cookies to give you the very best experience. By using our website you consent to our cookie policy.

Browse help categories

FAQs

I feel I need extra support from Three Broadband due to my circumstances

I would like to add another service (such as account settings or a static IP address) to my existing account, how do I do this?

How do I set up or change a direct debit?

How do I check my bill or view a past bill?

Why is my first bill more than the monthly charge I signed up for?

When will I receive my next bill?

What are my charges this month?

I have left Three Broadband and want to view an old bill, how do I do this?

How do I transfer the name of the owner on my account?

How do I cancel my contract with you?

I have cancelled my account with you, and returned my hub, but you are still sending me bills. Why is this happening?

I have come to the end of my contract, do I need to let you know if I don't want to continue my service?

Do you have an Acceptable Use Policy?

For information on any ongoing broadband issues or outages visit our Three Broadband network status page