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This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee. This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee. The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.

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FAQs

I feel I need extra support from Three Broadband due to my circumstances

I would like to add another service (such as account settings or a static IP address) to my existing account, how do I do this?

How do I set up or change a direct debit?

How do I check my bill or view a past bill?

Why is my first bill more than the monthly charge I signed up for?

When will I receive my next bill?

What are my charges this month?

I have left Three Broadband and want to view an old bill, how do I do this?

How do I transfer the name of the owner on my account?

How do I cancel my contract with you?

I have cancelled my account with you, and returned my hub, but you are still sending me bills. Why is this happening?

I have come to the end of my contract, do I need to let you know if I don't want to continue my service?

Do you have an Acceptable Use Policy?

For information on any ongoing broadband issues or outages visit our Three Broadband network status page