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FAQs

I can find Three Broadband at my postcode, however my address is not provided in the option list. Why is this?

If I sign up for a 12 month contract, but need to cancel early, what is the termination fee?

I feel I need extra support from Three Broadband due to my circumstances

I would like to add another service (such as account settings or a static IP address) to my existing account, how do I do this?

Do I need a phone line?

Is there a cost for installation?

How quickly can I get the service?

Do I need to be present for the install?

How can I change my install date?

My installer hasn’t arrived on time, what should I do?

Does the indoor Hub require power?

How do I connect my devices to the broadband?

Where do I find my broadband network name and WiFi Key?

Can I get a static IP address?

Can I set up parental control?

How do I reset my WiFi Key (password?)

How do I set up a VPN with your service?

There are no lights lit up on my hub, what should I do?

There are lights on my hub but I cannot connect to the broadband, what should I do?

I think I have a faulty hub. Can I have a new one?

I can't connect to any webpage or access the internet, what do I do?

I can't access a particular webpage, what should I do?

We get very good speeds most the time, but sometimes the speed goes down, what can I do?

Can I use a different SIM card in the Three Broadband Hub?

How do I access my Three Broadband Hub Homepage page?

How do I connect my devices to the Three Broadband Hub?

Is there currently an outage in my area?

Which operating systems do you support?

Is the Three Broadband Hub compatible with VoIP?

I am struggling to connect to Sky, is this a known issue?

For information on any ongoing broadband issues or outages visit our Three Broadband network status page