The speed you experience could be affected by local factors such as the number of people using the network and sometimes the external environment. But don't worry, if you're not happy with the service, we offer a 30-Day Happiness Guarantee.
This is an estimate of the average speed you’re likely to get, based on your location. The speed you experience could be affected by local factors such as the type of walls and windows in your building, the number of people using the network and sometimes the external environment. It’s also dependent on the correct setup of your hub. Step by step instructions can be found in our user guide and will help you achieve the best speeds, and don’t worry, if you’re not happy with the service we offer a 14-day money back guarantee.
Packages are available at up to 50Mbps, 250Mbps or 1Gbps. This is an estimate of the speed you are likely to get. However, the speed you experience can be affected by factors such as the time of day and the number of people using the service at the same time. But don’t worry, if you’re not happy with the service, we offer a 14 day money back guarantee.
You're covered. However due to recent optimisation of our network we are not adding new customers in this area
There are a few ways to connect to your hub, you can connect via WiFi, WPS or via the network cable which was included in your box. To connect via WiFi simply search your devices' available WiFi connections, detect your Hub's network name (SSID) and enter your WiFi key (found on the label on the bottom or the back of your Hub). To connect via the network cable you’ll need to connect the cable from the cable port on the hub to the device you are using. You can see more information in your user guide.