I only get a good connection when I’ve got the window open or place the hub outside. Is this right?
Your indoor hub needs to be placed in an open area, beside the window, in order to get good reception. We don't suggest putting your hub outside as it would get chilly, however please make sure there are no curtains or blinds blocking it. Also check that you place the hub away from any electronic devices which could interfere with the signal. Hopefully that should do the trick.