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Hints and tips

My service doesn’t always work, is there anything I can do?

Your service should always work, although the speed you have could be affected by the number of people using the network and sometimes external factors like the weather. Please refer to our User Guide to see how to improve your broadband speeds. If you're still having trouble, chat to us online or call us on 0330 686 8000.

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For information on any ongoing broadband issues or outages visit our Three Broadband network status page