If we’ve got an unplanned outage on our network we’ll keep you up to date on our Facebook and Twitter accounts. You can also check our network status page. We’ll always aim to send customers an email to let you know what has happened. However, there are times when the issue is out with our control. It’s probably easier if you check our social pages instead of calling our phone lines though, as our team will already be working away to get you back online. Thanks for your patience.