We hear you. Like with most broadband services, speeds can be affected by the number of people using the network at peak times. It can also be down to the placement of your hub, so make sure it’s placed in the best spot to get faster speeds. This means beside a window, with no curtains or blinds drawn which could block the signal. Remember to make sure you’ve not got any electronic equipment near it. If you want any more help with this, please call us on 0330 686 8000 and we can run through some steps with you to try and improve your speeds.