There are lights on my hub but I cannot connect to the broadband, what should I do?
We’re sorry to hear you're having problems. Here are some simple steps to try and get you back online:
- Make sure your device’s Wi-Fi setting is turned on.
- Double check you’re connected to the correct network (Three Broadband SSID)
- Reboot your hub, leave the device off for about 30 seconds and reconnect.
- Try to re-locate the device to get a better signal.
If you’re still having trouble, please chat to us online or call us on 0330 686 8000. We’ll do everything we can to get you up and running.
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