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Hints and tips

There are lights on my hub but I cannot connect to the broadband, what should I do?

We’re sorry to hear you're having problems. Here are some simple steps to try and get you back online:

  1. Make sure your device’s Wi-Fi setting is turned on.
  2. Double check you’re connected to the correct network (Three Broadband SSID)
  3. Reboot your hub, leave the device off for about 30 seconds and reconnect.
  4. Try to re-locate the device to get a better signal.

If you’re still having trouble, please chat to us online or call us on 0330 686 8000. We’ll do everything we can to get you up and running.

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For information on any ongoing broadband issues or outages visit our Three Broadband network status page