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Hints and tips

I can't access a particular webpage, what should I do?

Have you tried checking the site from a different connection as it could be a faulty webpage? Alternatively, have you got Parental Controls enabled as this may have stopped you getting onto webpage? To disable these, please log in to your online account using the email address you provided when you signed up. Once you’re logged in, go to "My Services" Tab, and uncheck "Content Lock" option. Job done.

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