I think I’ve got a faulty hub. Can I have a new one?
It’s very unusual for a hub to be faulty, please try re-positioning your hub and then reboot it to see if this fixes the issue, if you can’t resolve this by following these steps please give us a call on 0330 686 8000 and we’ll swoop in to help out. If your hub is faulty, and still within warranty, we’ll arrange delivery of a new one for you. No dramas.