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What if I’m not happy with my service?

We want you to be happy with your service. If something happens and you’re not, you can cancel within the first 14 days (from delivery) with our 14-Day Money Back Guarantee. This means you’ve got a whole 14 days to make sure you’re pleased as punch with your Three Broadband service.

If you do decide to cancel, you’ll need to return your hub to us within 14 days. If you don’t return it within this time, you’ll be charged the full cost of replacing the hub. If you’re on our 5G service, the replacement charge is currently £350. The replacement charge for our 4G hub is currently £70, and £72 for business customers. Read more about our hub return policy.

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For information on any ongoing broadband issues or outages visit our Three Broadband network status page