How can we help?

Account and billing

I have cancelled my account with you, and returned my hub, but you are still sending me bills. Why is this happening?

Chances are there’s still an outstanding amount on your account which will need settling. In some cases we might even owe you money. If there’s an outstanding amount on your account (even a few pence) bills will continue to be sent until the amount is paid. Please check My Account to see if there’s a balance remaining, otherwise let us know and we can look into this for you. No dramas.