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Account and billing

How do I return the broadband hub?

We’ll make it easy as pie for you – we’ll send you a pre-paid postage bag, then you just need to drop it at your local post office. Make sure you keep hold of your proof of postage receipt.

Please remember that our hubs need to be returned in good working condition, or you could have to pay the cost of having them repaired or replaced. Read more about our hub return policy

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For information on any ongoing broadband issues or outages visit our Three Broadband network status page